Return & Exchange Policy
Returns and exchanges are only accepted in the following cases:
The product is visibly damaged or defective upon delivery.
You received a product that doesn’t match your order or the listed specifications.
The product has expired or will expire too soon after delivery.
You must report the issue within 1 hour of receiving the order through in-app customer support.
After verifying the issue, compensation will be provided either via your wallet balance or directly to your bank card.
App Usage
Jaib reserves the right to:
Suspend or terminate accounts in cases of misuse.
Modify services or their presentation without prior notice.
Restrict access for certain users in specific circumstances.
Terms Modifications
Jaib has the right to update or change the terms at any time.
By continuing to use the app after updates, you automatically accept the revised terms.
Users are encouraged to regularly check the terms page for any changes.
Liability & Compensation
The customer agrees to indemnify Jaib and its staff against any claims or losses resulting from a violation of these terms.
Notifications
Notifications are sent via email or through the app.
Customers are considered notified once the message is sent.
For customer support:
📧 info@jaibapp.com
Intellectual Property
All content, trademarks, and designs within the app are the exclusive property of Jaib.
Any reuse or reproduction is prohibited without prior written consent.
Limitation of Liability
Jaib provides its services "as is", without guarantees of accuracy or reliability.
Jaib is not liable for any damages arising from the use of the app.
Severability Clause
If any provision in these terms is found invalid, the remaining terms will still apply and remain enforceable.
Assignment of Rights
Jaib has the right to transfer or assign its rights and obligations to any third party without prior notice to users.
Governing Law & Jurisdiction
These terms are governed by the laws of the Kingdom of Saudi Arabia.
Courts located in Riyadh shall have exclusive jurisdiction over any disputes arising from them.
Contact Us
For any questions regarding the terms or app usage, please contact us at:
📧 info@jaibapp.com
Privacy & Return Policy
What is Jaib?
Jaib is your online supermarket!
Everything you usually buy from a physical store — from fresh fruits and vegetables to dinner ingredients and personal care — is available in one app.
We deliver straight to your door in just minutes!
Where do you deliver?
You can check current delivery zones directly within the app.
We’re always expanding and adding new areas.
I received the wrong items — what should I do?
We’re sorry about that!
Just contact our support team through the app or our website and share the details.
We’ll resolve the issue as quickly as possible.
An item is missing from my order — what now?
We apologize for the inconvenience.
Please reach out through in-app support, and we’ll take care of it immediately.
Any additional costs? On us, of course.
What are the delivery fees?
Delivery fees depend on:
Distance from the nearest fulfillment center
Total cart value
The higher your cart value, the lower your delivery fee.
The exact fee is shown during checkout.
Why are there storage fees?
Some products come with additional “storage fees” to cover:
Inspection
Storage
Anti-theft protection
These fees are clearly shown in the cart and only apply to specific items.
Can I pay on delivery?
Currently, no.
All payments are done securely within the app using:
Mada cards
Credit cards
Apple Pay
Jaib Wallet (if available)
Can I request products not listed in the app?
Yes, we love hearing from you!
Use the “Suggest a Product” feature in the app to tell us what you'd like to see.
Want to join Jaib's delivery team?
Awesome!
We’re always looking for reliable drivers.
Apply directly through the app or our website — we’d love to have you onboard.
Is there a minimum order value?
Yes, there is — and it depends on your location and the nearest delivery hub.
The minimum amount will be shown automatically when you begin your order.
Why is my order delayed sometimes?
Orders might be slightly delayed during peak times or high demand periods.
Don’t worry — the estimated delivery time is always shown before you confirm your order.
Why can’t I place an order now, even though it’s within business hours?
In rare cases, we may temporarily pause new orders to avoid delays and maintain quality.
Please try again shortly.
I forgot to add an item — can I change my order?
Because we process orders very quickly, it’s not possible to edit an order after it’s confirmed.
But feel free to place a new order — it’ll be delivered separately.
Return & Refund Policy
If there’s an issue with your order — such as:
Visible damage
Expired items
Wrong or incorrect product
Please contact us within 1 hour of delivery via:
📧 support@jaibapp.com
Or via in-app support.
Once we verify the issue, we’ll offer compensation either through your Jaib Wallet or your bank card within a short period.
